Efficiently manage repairs, devices, and customer relations with a centralized platform!

QSS smart it
3 min readJun 21, 2023

If you’re in the manufacturing, utility or telecommunications industry, we have an ideal solution that can streamline your processes and enhance efficiency.

We are excited to announce that our Field Service Management solution is now available on the Microsoft Azure Marketplace. Our all-in-one system is specifically tailored to address the distinctive requirements of your business. Whether you require assistance in managing your workforce, scheduling appointments, tracking inventory, or other essential tasks, our solution provides comprehensive coverage.

Provide seamless field service experiences for both customers and service technicians by utilizing a single integrated system to facilitate all necessary actions.

With QSS Field Service Management system, businesses can improve the efficiency of their repair services, reduce billing errors, and enhance customer satisfaction.

The software is designed to manage all aspects of device servicing, including spare parts, warranties, and products. By utilizing this system, businesses can optimize their operations and increase profitability while delivering timely and high-quality services to their customers.

WEB application for administrators

Software solution provides a seamless experience for managing repair services, devices, and customers, ensuring that you stay organized and efficient in your business operations.

· QSS Field Service Management system is a powerful software solution designed to simplify all aspects of field service operations.

· It simplifies management tasks like order tracking and installer management, while also streamlining troubleshooting with error code highlighting and alarm notifications that save time for technicians.

· System prioritizes customer satisfaction by providing a feedback mechanism through surveys sent via SMS or email after service completion.

· The software automatically generates reports that detail the service that has been performed, providing transparent information to customers and building trust.

· It integrates seamlessly with the ERP aftersales module, providing businesses with real-time access to service operations, customer information, service history, and spare parts inventory.

MOBILE application for service technicians and service network partners

The application designed for service technicians provides and service network partners comprehensive information about the device they are servicing.

· Instant access to device warranty status.

· Navigation option to customer location for devices already in operation.

· Streamlined process for creating service orders.

· Convenient quick links for device servicing and easy navigation to customer address.

· Seamless cancellation of work orders with confirmation option.

Our Field Service Management system is tailored to meet the unique needs of your business, and if you’re interested in learning more about system features, visit QSS Field Service Management or you can contact us directly at prodaja@qss.ba for more information.

Follow QSS — smart it:

Website: www.qssbh.com
LinkedIn: www.linkedin.com/company/qssdoo
Instagram: qss.ba

--

--

QSS smart it

We are a leading IT company for Cloud, Software Development, and System Integrations in Southeastern Europe.